GDPR Privacy Policy
Last updated: July 22, 2025
This Privacy Policy describes how Domain ("we," "us," or "our") collects, uses, stores, and protects personal data when you use our website at domain.biz and related services. We are committed to protecting your personal information and your right to privacy in accordance with the General Data Protection Regulation (GDPR) and applicable data protection legislation.
1. Data Controller
Domain acts as the data controller for personal data collected through this website and its associated services. If you have any questions or concerns about this policy or our data practices, you may contact us at:
Domain
1166 5th line, Newtonville, ON L0A 1J0, Canada
Email: [email protected]
Phone: +1 519 940 3008
2. Personal Data We Collect
We collect personal data that you provide directly to us or that is generated through your use of our services. The categories of personal data we may collect include:
2.1 Data You Provide
- Full name and contact details (email address, phone number)
- Billing and payment information
- Account credentials (username, encrypted password)
- Profile information and preferences
- Communications you send to us, including support requests and feedback
- Webinar registration details and participation records
2.2 Data Collected Automatically
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and navigation paths
- Device identifiers and technical session data
- Cookies and similar tracking technologies (see Section 9)
2.3 Data From Third Parties
- Information from payment processors necessary to complete transactions
- Data from authentication providers if you use single sign-on options
- Analytics data aggregated from service providers
3. Legal Bases for Processing
We process your personal data only when we have a valid legal basis to do so. The legal bases we rely on are:
| Processing Purpose | Legal Basis |
|---|---|
| Providing and managing your account and services | Performance of a contract (Art. 6(1)(b) GDPR) |
| Processing payments and issuing invoices | Performance of a contract (Art. 6(1)(b) GDPR) |
| Sending service-related communications | Performance of a contract (Art. 6(1)(b) GDPR) |
| Sending marketing and promotional communications | Consent (Art. 6(1)(a) GDPR) |
| Analytics and service improvement | Legitimate interests (Art. 6(1)(f) GDPR) |
| Fraud prevention and security | Legitimate interests (Art. 6(1)(f) GDPR) |
| Compliance with legal obligations | Legal obligation (Art. 6(1)(c) GDPR) |
4. How We Use Your Personal Data
We use the personal data we collect for the following purposes:
- To create, maintain, and manage your user account
- To deliver webinars, live broadcasts, and related interactive features
- To process payments and manage billing records
- To send you transactional emails such as registration confirmations, receipts, and reminders
- To respond to your inquiries and provide customer support
- To send you marketing communications where you have consented
- To analyse usage patterns and improve the functionality and content of our platform
- To detect, investigate, and prevent fraudulent transactions and unauthorised access
- To comply with applicable legal and regulatory requirements
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. We may share your data with trusted third parties only in the following circumstances:
5.1 Service Providers
We engage third-party vendors who process data on our behalf to support our operations. These include payment processors, email delivery services, hosting and infrastructure providers, and analytics platforms. All such providers are bound by data processing agreements and are prohibited from using your data for their own purposes.
5.2 Legal Requirements
We may disclose your personal data if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of our users, staff, or the public.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your data is transferred or becomes subject to a different privacy policy.
6. International Data Transfers
Our services are accessible globally and your personal data may be processed in countries outside your country of residence. When we transfer personal data to countries that do not provide an equivalent level of data protection, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by relevant data protection authorities
- Adequacy decisions where applicable
- Binding corporate rules where relevant
You may request information about the specific safeguards we apply to international transfers by contacting us at [email protected].
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of your active account and use of our services
- Legal obligations to retain records for specified minimum periods
- Legitimate interests such as resolving disputes and enforcing agreements
- The expiry of applicable statutes of limitation
When personal data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you.
8. Your Rights Under GDPR
If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights with respect to your personal data:
8.1 Right of Access
You have the right to request a copy of the personal data we hold about you and information about how we use it.
8.2 Right to Rectification
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
8.3 Right to Erasure
You have the right to request that we delete your personal data where there is no compelling reason for us to continue processing it, subject to certain exceptions.
8.4 Right to Restriction of Processing
You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while we verify the accuracy of data you have disputed.
8.5 Right to Data Portability
Where processing is based on your consent or on a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
8.6 Right to Object
You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis, or where we use your data for direct marketing purposes.
8.7 Right to Withdraw Consent
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
8.8 Right to Lodge a Complaint
You have the right to lodge a complaint with the supervisory authority in your country of residence if you believe our processing of your personal data does not comply with applicable data protection law.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. In complex cases we may extend this period by a further two months and will notify you accordingly.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our platform. Cookies are small text files stored on your device that help us recognise you and remember your preferences.
9.1 Types of Cookies We Use
- Strictly necessary cookies: Essential for the website to function and cannot be switched off. They are set in response to actions you take such as logging in or completing a registration form.
- Performance and analytics cookies: Help us understand how visitors interact with our website by collecting anonymous information about pages visited and actions taken.
- Functional cookies: Enable enhanced functionality and personalisation such as language preferences and display settings.
- Targeting cookies: Used to deliver content relevant to your interests. These are only set with your prior consent.
9.2 Managing Cookies
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform. You may also withdraw consent for non-essential cookies through our cookie preference centre.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:
- Encryption of data in transit using TLS
- Encryption of sensitive data at rest
- Access controls and authentication requirements for staff
- Regular security assessments and vulnerability monitoring
- Staff training on data protection obligations
While we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
11. Children's Privacy
Our services are not directed to children under the age of 16 and we do not knowingly collect personal data from individuals under 16. If we become aware that we have collected personal data from a child under 16 without appropriate consent, we will take steps to delete that data as soon as possible. If you believe we may hold data about a child, please contact us at [email protected].
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and we encourage you to review their privacy policies before providing any personal data to them. The inclusion of a link does not constitute our endorsement of that third party or their privacy practices.
13. Automated Decision-Making and Profiling
We do not currently use automated decision-making processes that produce legal or similarly significant effects on individuals. If we introduce such processing in the future, we will update this policy and provide you with the information required under Article 22 of the GDPR.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our platform. We encourage you to review this policy periodically.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:
Domain
1166 5th line, Newtonville, ON L0A 1J0, Canada
Email: [email protected]
Phone: +1 519 940 3008
Website: domain.biz